Shipping & Returns
Dispatch times are approximately between 1 to 5 days. All of our estimated delivery times (shown below) are from the date dispatch from our warehouse, and not from the date you place your order with us.
We are always available to answer any questions you may have so just drop us an email via our contact page or if you prefer you can email us directly at: firstname.lastname@example.org. (Our customer service hours are Monday to Friday 10am until 5pm *excluding bank & public holidays* please allow us up to 1 working day to respond)
DPD Courier service. Approx 1 business day from dispatch. £2.99 or FREE on orders over £40
Royal Mail Recorded Delivery. Approx 3-5 business day from dispatch. £4.99 or FREE on orders over £60
INTERNATIONAL / REST OF WORLD ORDERS
Royal Mail Recorded Delivery // Approx 3-5 business day from dispatch. £5.99 or free on orders over £80
Return & Exchange Policy
Please contact us via our contact page to request a refund or exchange. Once we have your request we'll send the specific returns address and instructions on how to send the item back. Do not ship your item back to us unless you have been given the correct address, as it differs from our dispatch warehouse from which we post all our orders.
Orders can be returned or exchanged for any reason within 28 days from the date the order was placed. After this time unfortunately we can’t offer you a refund or exchange. Items bought as part of a promo / sale cannot be returned.
Please retain your proof of postage in a safe place, if you cannot provide proof of postage or a receipt for your refund or exchange then it may be denied.
Returned items must be in the same condition, unworn, unwashed, folded with any tags or branding still attached and in the original packaging. We reserve the right to deny a return if not received in its original condition.
We do not cover return shipping costs. Please note that it is your responsibility to ensure your return reaches us, items that are not received will not be refunded so we recommend using tracked or insured service to avoid disappointment.